Privacy Policy

1. Introduction

Leal Medical Center respects your privacy. This Privacy Policy explains how we collect, use, maintain, protect, and disclose information obtained through our website, contact forms, appointment requests, telephone communications, and text messaging services.

This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which explains how protected health information may be used and disclosed.

2. Information We Collect

We may collect information that you voluntarily provide, including:

• Name.
• Email address.
• Telephone or mobile number.
• Preferred contact method.
• Appointment or service request information.
• Messages submitted through website forms.

We may also collect basic technical information, such as IP address, browser, device type, referring page, pages visited, and general website usage data.

3. How We Use Information

We may use the information collected to:

• Respond to questions and contact requests.
• Coordinate appointment and scheduling communications.
• Provide administrative and service-related updates.
• Send text messages when the individual has provided consent.
• Operate, protect, maintain, and improve the website.
• Comply with applicable legal and regulatory obligations.

4. SMS Communications and Mobile Information

When you provide your mobile number and expressly consent to receive text messages, Leal Medical Center may send appointment reminders, scheduling messages, service information, administrative notifications, and other messages related to your interaction with Leal Medical Center.

Message frequency will vary. Message and data rates may apply. You may opt out at any time by replying “STOP”. For assistance, reply “HELP” or contact Leal Medical Center directly.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information and SMS consent will not be sold, rented, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Consent to receive text messages is not a condition of receiving medical services from Leal Medical Center.

5. How We Share Information

Leal Medical Center does not sell personal information. We may disclose limited information to service providers that support website hosting, communications, security, scheduling, forms, or technical operations.

These providers may use the information only to perform services for Leal Medical Center and must protect it appropriately.

We may also disclose information when required by law or when reasonably necessary to protect patients, visitors, Leal Medical Center, or others.

6. Medical and Sensitive Information

Do not submit diagnoses, Social Security numbers, Medicare numbers, insurance identification numbers, payment information, or detailed medical information through a general website contact form or ordinary text message.

Website forms and SMS messages are not substitutes for a secure patient portal or an authorized clinical communication channel.

Do not use the website or text messaging service for a medical emergency. Call 911 or go to the nearest emergency department.

7. Cookies and Website Analytics

The website may use essential cookies and limited analytics tools to maintain security, remember preferences, and understand general website performance.

Tracking technologies must not be configured to collect protected health information, form contents, patient portal activity, or information revealing an identifiable person’s request for medical treatment.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no Internet or electronic communication system can guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary to respond to requests, provide services, maintain required records, protect our operations, and comply with legal obligations.

10. Third-Party Links

This website may contain links to third-party websites. Leal Medical Center does not control and is not responsible for the privacy or security practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The current version will be posted on this page.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, please call Leal Medical Center at (305) 246-1265 or visit our Contact Us page.